Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and verify withdrawals. You control your data and can request changes or deletion any time through our support channels.

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www18 How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

Your bKash, Nagad and Rocket wallet details never sit in plain text. We encrypt payment data at rest and in transit, separate your login credentials from transaction records, and limit internal access to the teams that process deposits and withdrawals. Session cookies expire after thirty days of inactivity, and you can revoke access by logging out.

Encrypted Storage

Payment wallet IDs and phone numbers are hashed and stored in separate database partitions. Even if one partition is compromised, an attacker cannot reconstruct your full account without access to multiple isolated systems.

Cookie Policy

We place a session cookie when you log in to keep you signed in across pages. A preferences cookie remembers your last game category. No third-party advertising cookies.

Retention Period

Active accounts keep full records. After you close your account, we retain transaction logs for six months to resolve any disputed withdrawals, then delete all personal identifiers and keep only anonymized financial totals for audit purposes.

Data Requests

You can ask for a copy of everything we hold, request corrections to outdated phone numbers or wallet IDs, or tell us to delete your account entirely.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, update your details, or request deletion, our support team handles every privacy query. Use live chat for fast answers during the day, or email us and we will reply within two business days.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and ask about your account data. Our team checks requests in real time and can pull up your records or start a deletion process on the spot.

Email Support

Send your privacy request to our support email with your registered phone number. We will confirm your identity, then send you a summary of the data we hold or process your update within forty-eight hours.

Account Settings

Log in and open your account page to change your phone number, update payment wallets, or download a copy of your transaction history. The export button generates a file you can save locally.

Common Questions About Your Data

We collect your phone number for login, your bKash, Nagad or Rocket wallet ID for deposits, and your device type to optimize the lobby layout. We also log your IP address and session times for security monitoring.

Yes. Contact our support team through live chat or email with your registered phone number. We will verify your identity and send you a file listing your account details, payment history, game sessions and any stored preferences within two business days.

Log in, go to account settings, and select the close-account option. Or contact support and ask them to process the deletion. We will remove your personal identifiers immediately and purge transaction logs after six months for audit compliance.

No. Your bKash, Nagad and Rocket wallet IDs stay within our payment-processing system. We do not sell, rent or share your data with advertisers or external marketing platforms. Payment processors see only the transaction amount and your wallet ID to complete the transfer.

We set a session cookie to keep you logged in and a preferences cookie to remember your last lobby section. No advertising or tracking cookies. You can disable cookies in your browser, but you will need to log in again each time you visit.

Active accounts retain full records indefinitely. Once you close your account, we keep transaction logs for six months to handle disputes, then delete all personal identifiers. Only anonymized financial summaries remain for regulatory audit after that point.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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